Complaints & AFCA Information

At Capital Avenue, we are committed to providing high-quality service to our clients. If you are dissatisfied with any aspect of our services, we encourage you to let us know so we can address your concerns promptly and fairly.

How to Make a Complaint

If you have a complaint, you can contact us directly using the details below. Please provide as much information as possible about your concern so we can investigate the matter efficiently.

Once we receive your complaint, we will acknowledge it and aim to resolve the matter as quickly as possible.

Our Internal Dispute Resolution Process

We take complaints seriously and will review your concern through our internal dispute resolution process. We will investigate the issue and provide you with a response outlining the outcome.

We aim to resolve complaints promptly and will keep you informed throughout the process.

Australian Financial Complaints Authority (AFCA)

If you are not satisfied with the outcome of our internal dispute resolution process, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA is an independent external dispute resolution scheme that provides free and fair services to consumers.

You can contact AFCA using the following details:

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001

Commitment to Fair Resolution

Capital Avenue is committed to resolving complaints in a fair, transparent, and timely manner. We value your feedback and use it to improve the quality of our services and client experience.